Refund Policy

RETURNS AND REFUNDS

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Due to hygiene reasons we cannot accept exchange or returns on non-faulty items so please choose carefully! Return for refund policy is not applicable for wrong product choice for purchases made in-store or online. Nor do we refund for a change of mind. A refund is not available if the customer bought them for someone else who doesn’t want them.

EMRALA BEAUTY’S organic and mineral ingredients are extremely unlikely to cause an adverse reaction. Without any known irritants, EMRALA BEAUTY’S own skincare have virtually no risk. If you do experience an allergic reaction cease use. EMRALA BEAUTY is not responsible for any individual reaction to any particular ingredient; please read the ingredient list on the product or on this web site before purchase or use.

Do not buy if you are unprepared to take the risk of an adverse or disappointing reaction. While we refund / exchange on faulty products we do not refund / exchange because you don’t like a product or it has caused a reaction. We obviously cannot verify evidence of an adverse reaction with an online customer due to their inability to present in person and at the time to substantiate such a claim. EMRALA BEAUTY accepts no responsibility for any reactions caused by the products EMRALA BEAUTY sells, and does not accept back products for this reason.

For any product return to be considered for exchange, repair, credit or refund, the customer must first phone EMRALA BEAUTY 0432 583 286 or email kate@emralabeauty.com.au to clarify eligibility and process, receive instructions on how the items are to be returned and be given a reference code. This also permits clear communication. Do not send products back without phoning or emailing EMRALA BEAUTY first; return in itself does not guarantee entitlement, and we do not accept responsibility should the items become lost or damaged in transit. It is the customers responsibility for the product up until EMRALA BEAUTY receives shipment.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must still have original receipt.
*office hours Tuesday to Saturday 10.00am – 5.00pm 

ADDITIONAL NON-RETURNABLE ITEMS
Gift vouchers – there are no returns on gift vouchers at all and expiry date cannot be extended.

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 5 working days.
EMRALA BEAUTY will cover the return postage costs in the case of faults, but if no fault is found the cost of return is the customer’s to pay. Shipping cost will not be reimbursed until after product has been inspected.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kate@emralabeauty.com.au.

SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded under any circumstances.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. To be eligible for exchange products must still be 90% full of product. If you need to exchange it for the same item, send us an email at kate@emralabeauty.com.au or phone 0432 583 286  for further instructions. office hours  Tuesday – Saturday 10.00am – 5.00pm

GIFTS 
We can arrange gift wrapping, we do send gifts without receipt or to a different mailing address.

SHIPPING
To return your product, you should mail your product to: 4 Wittama Dr, Glenmore Park, NSW, Australia, 2745. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that